Legal
Refund & Cancellation Policy
Last updated: 25 June 2026 · Applies to paid ReachBell subscriptions
DotSpheres Technologies Pvt Ltd (“ReachBell”, “we”, “us”) provides ReachBell as a subscription software service. This policy explains how to cancel a plan and when you’re entitled to a refund. Subscriptions are priced in Indian rupees (INR) and processed by our payment provider, Cashfree.
Free plan & trials
The Free plan and any 14-day trial of a paid plan carry no charge. You can use them for as long as they’re offered and stop, or cancel, at any time without owing anything. No refund is needed because nothing is billed.
Cancelling a paid plan
You can cancel a paid plan at any time — from the dashboard under Billing, or by emailing support@reachbell.com. Cancellation stops the next renewal; your plan stays active until the end of the current paid period, so you keep access to everything you’ve already paid for until then.
Consistent with standard SaaS practice, we do not provide a pro-rata refund for the unused portion of a period you’ve already paid for. After the period ends, the account moves to the Free plan (or is closed if you ask us to delete it).
7-day money-back guarantee
As a good-faith guarantee, if you upgrade to a paid plan for the first time and it’s not the right fit, you can request a full refund of that first paid invoice within 7 days of the charge. This applies once, to the initial invoice of a newly upgraded paid plan — not to subsequent renewals or plan changes.
Duplicate or erroneous charges
If you’re charged twice for the same period, or billed in error, we’ll refund the incorrect amount in full to the original payment method via Cashfree. Refunds are typically processed within 5–7 business days, though the time for funds to appear depends on your bank or card issuer.
How to request a refund
Email support@reachbell.com with the invoice or order id and a short note about the reason. We’ll confirm eligibility and process approved refunds to the original payment method through Cashfree. A few details that apply to all refunds:
- Prices and refunds are handled in INR; any currency conversion is set by your bank or card network.
- Cashfree is the payment processor — we do not store your card or UPI details, and refunds always return to the original instrument.
- GST invoices are issued for every paid charge and for any refund adjustment, as tax rules require.
Contact
Questions about a charge or this policy: support@reachbell.com · DotSpheres Technologies Pvt Ltd, Jaipur, Rajasthan, India. This policy supplements our Terms of Service.