Question 1

What is ReachBell?

Accepted Answer

ReachBell is a customer engagement platform that combines web push notifications, mobile push (FCM and APNs), email, SMS, and WhatsApp — plus visual automations — in one dashboard. You install a small snippet (or our WordPress plugin), design your opt-in prompt, and start sending targeted messages across every channel in minutes.

Question 2

How is ReachBell different from OneSignal or Mailchimp?

Accepted Answer

Three things: every channel lives in one tool — web push, mobile push, email, SMS, and WhatsApp (no juggling a push vendor plus an email vendor plus an SMS vendor), pricing is in Indian rupees with GST invoices and UPI payments, and automations are included on every paid plan instead of being an enterprise add-on. You get every channel, segments, A/B testing, and workflows without stitching together separate subscriptions.

Question 3

Do you support mobile apps as well as websites?

Accepted Answer

Yes. Web push works on Chrome, Firefox, Edge, and Safari via the W3C Push API. For native apps we support Android through Firebase Cloud Messaging (FCM) and iOS through Apple Push Notification service (APNs) — upload your credentials once and target every device from the same campaign.

Question 4

Do you support SMS and WhatsApp?

Accepted Answer

Yes. Alongside web and mobile push and email, ReachBell sends SMS and WhatsApp from the same dashboard and segments — including transactional sends and templated campaigns over the WhatsApp Business (Cloud API). Subscribers can opt out of any single channel from the hosted preference center, and STOP replies are honoured automatically.

Question 5

How long does setup take?

Accepted Answer

Most sites go live in under five minutes: add a three-line snippet (or install the WordPress plugin), copy your service-worker file to your site root, and design your opt-in prompt visually from the dashboard — no code changes needed for prompt updates.

Question 6

Is there a free plan?

Accepted Answer

Yes — the Free plan includes 1,000 push subscribers, 10,000 push sends, and 500 emails per month with one project. No credit card required, and you can upgrade only when you outgrow it.

Question 7

Is ReachBell GDPR and DPDP compliant?

Accepted Answer

ReachBell is built privacy-first: subscribers get a hosted preference center to manage channels or unsubscribe with one click, consent events are recorded, and every admin action is captured in a 90-day audit log. We support the requirements of both the EU GDPR and India’s DPDP Act.

Question 8

Can I pay in INR and get a GST invoice?

Accepted Answer

Yes. Plans are priced in Indian rupees, payable by UPI, cards, or net banking via Cashfree, and every invoice includes your GSTIN. International teams can pay by card in USD or EUR — Cashfree’s International Payments product handles global cards on the same checkout.

Question 9

Can I migrate from another provider?

Accepted Answer

Yes. Import subscriber lists, tags, and templates via CSV or our REST API. Web-push subscriptions are origin-bound, so our high-converting prompt designer helps you re-collect them quickly — and our team will help you plan the cut-over at no cost.

Sub-processor	Purpose	Region
Amazon Web Services (AWS)	Cloud hosting, database, email (SES), file storage (S3)	India (Mumbai) + other regions per deployment
MongoDB Atlas	Managed database hosting	India / as configured
Cashfree Payments	Billing, invoicing, UPI & card payments	India
Google (Firebase Cloud Messaging)	Android & web push delivery	Global
Apple (APNs)	iOS push delivery	Global
Meta Platforms (WhatsApp Cloud API)	WhatsApp message delivery	Global
SMS provider (customer-configured, e.g. Gupshup / MSG91 / Twilio)	SMS delivery, when SMS is enabled	Varies by provider
Sentry	Error monitoring & diagnostics (when enabled)	EU / US
Crisp	Live-chat support widget on the marketing website	EU

Sub-processors

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